Official Documents
ge15 Privacy Policy & Data Protection
Ge15 respects the privacy of every user. This policy outlines the types of information we collect, how we use it, and your rights as a user of our platform in Malaysia.
1. Information We Collect
When you use the ge15 platform, we may collect various types of information to ensure our services operate reliably and securely. The types of information collected include:
- Account Information: Username, email address, encrypted password, date of birth, and identity information required for account verification.
- Device & Browser Information: Device type, operating system, browser type, IP address, screen resolution, and other technical data required to optimise your experience on ge15.
- Payment Information: Transaction details in Malaysian Ringgit (RM/MYR), payment methods used (such as FPX, TNG eWallet, Maybank2u), and deposit and withdrawal history. We do not store your credit card numbers or online banking passwords.
- Usage Data: Pages visited, games played, session duration, login frequency, and interaction patterns on the platform.
- Cookies & Tracking Technologies: Session data, user preferences, and analytics information collected through cookies and similar technologies.
2. How We Use Your Information
Ge15 uses the information collected solely for legitimate and specific purposes. Your information is used to:
- Processing account registration, identity verification, and user account management;
- Processing MYR deposits, withdrawals, and financial transactions securely;
- Providing customer support and responding to enquiries submitted via email or other communication channels;
- Monitoring platform activity for security, fraud detection, and user protection purposes;
- Sending important notifications related to your account, transactions, and policy updates;
- Optimising platform performance and improving the user experience based on real usage patterns;
- Complying with applicable legal and regulatory requirements in Malaysia.
Ge15 will not use your information for any purpose not stated in this Privacy Policy without your prior consent.
3. Cookies & Tracking Technologies
Ge15 uses cookies — small text files stored on your device — to enable core platform functions such as login session authentication, language preference saving, and smooth navigation. Without session cookies, some platform features may not work correctly.
In addition to essential cookies, ge15 also uses analytics cookies to understand how users interact with the platform. This data is processed in aggregate form and cannot be directly linked to any individual.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of the ge15 platform. For more information on managing cookies, refer to your browser's documentation.
4. Data Storage, Security & Sharing
Ge15 applies appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All personal data is stored on servers protected by industry-standard encryption.
Ge15 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share information in the following limited circumstances:
- Payment Processors: Transaction information is shared with authorised payment processors to facilitate secure MYR deposits and withdrawals;
- Legal Requirements: ge15 may disclose information when required by Malaysian law or a valid court order;
- To detect and prevent fraud or unlawful activity, we may cooperate with the relevant authorities.
Your personal information is retained for as long as your account remains active, and for a reasonable period after closure for financial record-keeping and legal compliance purposes.
5. User Rights Over Personal Data
As a ge15 user, you have certain rights regarding your personal data that we hold. These rights include:
- Right to Access: You may request a copy of the personal information we hold about you by contacting the ge15 support team;
- Right to Rectification: If your information is inaccurate or incomplete, you can update it through your account settings or by contacting us;
- Right to Erasure: You may request the deletion of your personal data, subject to any legal and contractual record-keeping requirements currently in force;
- To submit any request relating to your personal data rights, please contact us at [email protected]. We will endeavour to process your request within a reasonable timeframe.
6. Policy Changes & How to Contact Us
Ge15 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via their registered email or a prominent notice on the platform. The "Updated" date at the top of this page reflects the version of the Privacy Policy currently in effect.
Your continued use of the ge15 platform after changes are announced constitutes acceptance of the updated Privacy Policy. We encourage users to review this page periodically to stay informed about how we protect your privacy.
For any enquiries, concerns, or requests relating to your privacy and personal data protection at ge15, please contact our support team by email at [email protected]. You may also refer to the FAQ section for answers to general enquiries.